Terms & Conditions

1.1 Welcome to ASAP Roadworthys ("Website").

The Website is operated by A.S.A.P ROADWORTHYS PTY LTD ACN 625 839 214 ("ASAP Roadworthys", "we", "our", "us").

The Website provides customers with access to automotive inspection, roadworthy, air conditioning, diagnostic, repair coordination, and related automotive services ("Services").

By accessing or using the Website, booking a Service, or otherwise engaging ASAP Roadworthys, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms").

If you do not agree to these Terms, you must immediately cease using the Website and Services.

1.2 ASAP Roadworthys reserves the right to amend these Terms at any time in its sole discretion. Updated Terms take effect immediately upon publication on the Website.

2.1 By remaining on the Website, making a booking, requesting a quotation, or engaging any Service, you accept these Terms.

2.2Additional service-specific terms may apply to particular Services including:

• Roadworthy inspections
• Mobile air conditioning services
• Workshop repairs
• Fleet services
• Diagnostic inspections

Where applicable, those additional terms form part of these Terms.

3.1 You may only use the Website or Services if:

• a)you are legally capable of entering into a binding contract; and
• b)you are not prohibited by law from using the Services.

4.1 To make a booking, you may be required to provide:

• a)Full name or business name
• b)Email address
• c)Contact number
• d)Vehicle information
• e)Service location
• f)Payment information

4.2 You warrant that all information provided is accurate, complete, and current.

4.3 You acknowledge that if you book on behalf of a company, business, or third party, you have authority to bind that entity to these Terms.

5.1 You agree that you will:

• a)comply with all applicable laws;
• b)not misuse the Website;
• c)not attempt to interfere with Website systems, software, or operations;
• d)not engage in unlawful, fraudulent, abusive, or threatening conduct toward staff or contractors;
• e)provide safe and reasonable access to the vehicle and work area;
• f)ensure the vehicle is legally accessible and safe to inspect;
• g)disclose any known vehicle faults, hazards, modifications, or safety concerns relevant to the Services.

5.2 The Customer must ensure:

• a)the vehicle has sufficient battery power and fuel;
• b)keys and security access are available;
• c)pets are restrained;
• d)the worksite is reasonably safe and accessible.

6.1Appointment times are estimates only. ASAP Roadworthys will use reasonable efforts to attend within the scheduled timeframe, however delays may occur due to:

• traffic conditions;
• weather;
• prior job overruns;
• emergencies;
• technician availability;
• supplier delays;
• operational circumstances outside reasonable control.

6.2 ASAP Roadworthys is not liable for losses arising from appointment delays where reasonable efforts have been made to provide the Services.

7.1 ASAP Roadworthys reserves the right to refuse, suspend, or discontinue Services where:

• a)the environment is unsafe;
• b)the vehicle presents a safety risk;
• c)abusive, aggressive, threatening, or unlawful behaviour occurs;
• d)weather conditions create risk;
• e)access is obstructed or unreasonable;
• f)animals or surrounding hazards interfere with safe work practices;
• g)regulatory compliance concerns arise.

8.1 Quotes are valid only for the stated period.

8.2Estimates are indicative only and may change following inspection, diagnosis, hidden faults, additional labour, or additional parts requirements.

8.3Additional work will not proceed without customer approval unless reasonably necessary for safety or regulatory compliance.

9.1 Payment may be required in advance to secure bookings.

9.2Accepted payment methods may include:

• Visa
• Mastercard
• American Express
• EFTPOS
• approved third-party finance or payment providers

9.3 You acknowledge that third-party payment gateways may process payments and ASAP Roadworthys is not responsible for losses arising from third-party payment systems.

9.4 The Customer agrees not to initiate a chargeback or payment reversal without first attempting resolution under the dispute resolution procedure in these Terms.

10.1 Unless otherwise stated:

• a)cancellations require at least 24 hours notice;
• b)rescheduling requests require at least 6 business hours notice.

10.2Cancellation fees, rescheduling fees, and call-out fees may apply where notice requirements are not met.

10.3Failure to attend or provide access to the vehicle may result in a non-refundable call-out fee.

11.1 A roadworthy or safety inspection is limited to the applicable Queensland inspection standards and legal requirements at the time of inspection.

11.2 A passed inspection does not guarantee:

• future mechanical reliability;
• future roadworthiness;
• future compliance;
• the absence of latent, hidden, or intermittent defects.

11.3Roadworthy inspections are not comprehensive mechanical inspections unless expressly stated otherwise.

11.4Certain faults may develop after inspection due to wear, usage, environmental conditions, or unrelated mechanical failure.

12.1Diagnostic Services are based on symptoms, testing, observations, and information reasonably available at the time of inspection.

12.2 ASAP Roadworthys does not guarantee that initial diagnostics will identify all underlying or future faults.

12.3Further testing, dismantling, or specialist assessment may be required to confirm a complete diagnosis.

13.1 Mobile air conditioning Services may include:

• refrigerant inspection;
• pressure testing;
• leak testing;
• system performance checks;
• diagnostic assessment;
• regassing services.

13.2 Where a regas is determined unnecessary due to larger system faults, no refund applies for diagnostic labour already performed.

13.3 Some AC faults may require multiple inspections or specialist testing before confirmation.

14.1 Where repairs can be completed onsite, ASAP Roadworthys may provide a quotation and arrange repair work subject to availability.

14.2 Where repairs are referred to third-party workshops or contractors, those parties remain independent providers.

14.3Third-party repairs may be subject to separate warranties, liability limitations, and trading terms.

15.1 The Customer authorises ASAP Roadworthys to:

• a)move the vehicle;
• b)operate the vehicle;
• c)test drive the vehicle where reasonably necessary;
• d)conduct inspections, scans, testing, and diagnostics necessary for the Services.

16.1 The Customer acknowledges and agrees that ASAP Roadworthys may capture:

• photographs;
• videos;
• diagnostic scans;
• inspection notes;
• recordings;
• telephone conversations;
• job records

for purposes including:

• compliance;
• training;
• quality assurance;
• dispute resolution;
• insurance;
• operational record keeping.

17.1Services supplied by ASAP Roadworthys come with guarantees that cannot be excluded under the Australian Competition and Consumer Commission Australian Consumer Law.

17.2 Nothing in these Terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

17.3 Where goods supplied suffer a major failure, customers may be entitled to replacement, repair, refund, or compensation in accordance with Australian Consumer Law.

18.1 To the extent permitted by law, ASAP Roadworthys is not liable for:

• a)pre-existing vehicle defects;
• b)latent or hidden faults;
• c)seized, rusted, brittle, damaged, or previously repaired components;
• d)manufacturer defects;
• e)failures unrelated to the Services provided.

18.2Manufacturer warranties remain the responsibility of the manufacturer unless otherwise expressly agreed.

19.1 To the extent permitted by law, ASAP Roadworthys' liability arising out of the Services is limited to:

• a)resupply of the Services; or
• b)the amount paid for the Services.

19.2 ASAP Roadworthys is not liable for indirect, incidental, special, or consequential loss including:

• loss of income;
• loss of profits;
• loss of business opportunity;
• downtime;
• towing expenses;
• replacement vehicle costs;
• reputational damage.

20.1 ASAP Roadworthys is not liable for delays or inability to perform Services arising from events beyond reasonable control including:

• severe weather;
• floods;
• traffic incidents;
• supplier shortages;
• illness;
• labour shortages;
• government restrictions;
• technology failures;
• internet outages;
• emergencies.

21.1 All Website content including logos, text, graphics, software, branding, images, and materials remain the property of ASAP Roadworthys unless otherwise stated.

21.2 You may not reproduce, distribute, modify, or commercially exploit Website content without prior written consent.

22.1Personal information collected through the Website or Services is handled in accordance with the ASAP Roadworthys Privacy Policy.

23.1 If a dispute arises, the parties agree to first attempt resolution in good faith before commencing legal proceedings.

23.2Customers must submit disputes in writing to:

Website: www.asaproadworthys.com.au

Email:

Company: A.S.A.P ROADWORTHYS PTY LTD

23.3 Where disputes cannot be resolved within ten (10) business days, the parties may agree to mediation.

23.4Mediation shall occur on the Gold Coast, Queensland unless otherwise agreed.

24.1 These Terms are governed by the laws of Queensland.

24.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

25.1 If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

26.1 These Terms constitute the entire agreement between the parties regarding the use of the Website and Services unless otherwise agreed in writing.

27.1

Website: www.asaproadworthys.com.au

Email: [email protected]

Company: A.S.A.P ROADWORTHYS PTY LTD